Important Information
Policies
To help make your stay at Hotel Imperial, A Luxury Collection Hotel, Vienna in Vienna as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies supporting a structured and comfortable stay.
Check-In and Check-Out
Check-in at Hotel Imperial, A Luxury Collection Hotel, Vienna typically begins in the afternoon, while check-out is scheduled in the morning.
Identification and Age Requirements
Guests at Hotel Imperial, A Luxury Collection Hotel, Vienna must present valid identification upon arrival. Standard age requirements apply for independent stays.
Payment and Deposits
A valid payment method is required at Hotel Imperial, A Luxury Collection Hotel, Vienna. A deposit or pre-authorization may be taken to cover incidental charges.
Smoking and Pet Policy
Hotel Imperial, A Luxury Collection Hotel, Vienna maintains non-smoking indoor areas. Pet policies may be available with restrictions and should be confirmed before arrival.
Cancellation Policy
Cancellation terms at Hotel Imperial, A Luxury Collection Hotel, Vienna vary depending on the booking type, with flexible and non-refundable options available.